ProfitLAB support
Need help with sign in, your Shopify connection, reports, or the iOS app? Email us and include the steps you took and what you expected to see. Please leave passwords and store access tokens out of your message.
Email labasedrop@gmail.comUsing ProfitLAB in Shopify?
Open ProfitLAB from your Shopify admin's Apps menu. Your Shopify session identifies your store; you do not need to create a custom app or send us an API secret. If Shopify asks you to authorize the app again, review the requested permissions in Shopify.
Can’t sign in?
Use “Forgot password” on the sign-in screen. If the recovery email does not arrive, check spam and contact support.
Store data looks out of date?
Check your store connection and last sync status in Settings. Include the store name and affected date range when you contact us.
Want to remove your data?
For the Shopify app, uninstall ProfitLAB in Shopify admin and submit customer privacy requests through Shopify. In the private workspace, you can disconnect and delete a store in Settings. Email us for account deletion or other privacy requests.
LA BASE LLC · Privacy Policy